How Dental Reply works.
From the moment a prospective patient calls to the appointment in your calendar.
- 1
Patient calls or submits an enquiry.
Whether it's 11pm on a Sunday or 11am on a Tuesday, the enquiry is captured the moment it comes in — by phone or web form. Nothing waits until morning.
- 2
The AI receptionist picks up.
It's trained on your practice — your services, pricing, opening hours, and common questions. To the caller it's simply a calm, professional receptionist who answers straight away.
- 3
It qualifies the patient.
NHS or private, treatment of interest, urgency, and preferred times. By the time anything reaches your team, the important details are already gathered.
- 4
It books the appointment.
A real-time availability check finds a suitable slot, books it, and updates your calendar — no double-bookings, no back-and-forth.
- 5
You and the patient get confirmation.
The patient receives an SMS confirmation and automatic reminders. Your team gets a notification so everyone knows the appointment is in the diary.
What it handles — and what it doesn't.
Dental Reply handles
- New patient enquiries
- Appointment booking and rescheduling
- Out-of-hours coverage
- Web form follow-up within minutes
- SMS confirmations and reminders
- Routing emergencies to a human
Dental Reply doesn't
- Replace your reception team — it supports them
- Give clinical advice
- Handle existing patient complaints (routed to staff)
Works with your existing tools.
Dental Reply is built to connect with the systems modern UK dental practices already use.
Privacy and data handling.
Privacy-conscious by design
We collect only the information needed to respond to your enquiry.
Clear privacy policy
Full details of how enquiry data is handled are available in our Privacy Policy.
GDPR-aware data handling
Enquiry data is handled in line with UK data protection principles.
Stop losing patients to voicemail.
Book a 15-minute call. We'll show you exactly how it works for your practice.
Book a demo